At ika, we sweat to send your order as quickly as possible ;) These are processed within 1-2 business days of ordering and will arrive within an additional 2-5 business days. Once your order has been shipped, you will receive a confirmation email with tracking information, so you can check the status of your delivery.

USA: We offer free standard shipping to the continental United States (aka the "lower 48") on orders over $29.
Shipping cost is $5 for any orders under $29.

Canada (Quebec & Ontario): We offer free standard shipping on orders over $29.
Shipping cost is $5 for any orders under $29.

Canada (other provinces): Shipping cost is estimate by Canada Post when you complete your transaction.

When we ship your package, we send you a link so you can track it.

We currently do not ship to those 4 states.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

If you’ve just placed an order and you’d like to make edits or cancel, please email us at stayfresh@ikacre.com as quickly as possible and we’ll do our best to help.

Yes, we do ! We offer an ongoing 10% off for active members of the military, law enforcement, fire department, or emergency response personnel. Send us an email at stayfresh@ikacre.com to get started.

Totally. This is essential for a deodorant, right? Our formula has been tested on several hundred humans volunteer and the verdict is unanimous. Everyone smells good for all day long, whatever the activity they are doing.

Coconut oil, baking soda, arrowroot root, Shea butter, Candelilla wax, tapioca flour, white clay, vitamin E, essential oils (deodorants with fragrance).

ika permanent container is made of medical grade aluminum, an infinitely recyclable material.

Yes. Although we find it difficult to believe that you would want to get rid of your container ;-), know that it is recyclable.

A better option would be to give it to a loved one !!

So simple ! Our refills are fully compostable, so, you just have to put them in the “city composter bin”.

On average, the refill allows daily use for a period varying from 3 to 8 weeks. We suggest that you initially get 2 refills in order to assess your consumption. You will then have a better idea and know exactly when to restock.

If you have a subscription with us, the frequency can be modified easily in a few clicks in your account.

Our formula is safe for children. It is made only from natural ingredients.

We still ask parents to pay particular attention during the first applications. If redness or signs of skin irritation appear, discontinue use.